Privacy Policy
Last Updated: January 2025
At Buky, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our mobile app, website, and other related services. By using our services, you consent to the data practices outlined in this policy.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you register or use our services, we collect personal details such as your name, email address, phone number, and payment information.
- Location Data: We collect your real-time location data to provide ride-hailing services, calculate fares, and offer location-based features.
- Device Information: We gather information about your device, including device type, operating system, and app usage data.
- Usage Data: We track your interactions with our app, including the dates and times of your trips, route information, and customer service interactions.
- Payment Information: We securely process your payment details when you make a transaction.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To facilitate ride-hailing, payment processing, and customer support.
- Improvement of Services: To analyze usage trends, optimize app performance, and improve overall user experience.
- Personalization: To customize content, offers, and services based on your preferences.
- Communication: To send you service updates, promotional offers, and other relevant notifications.
- Legal and Regulatory Compliance: To comply with legal obligations, resolve disputes, and enforce our terms of service.
3. How We Share Your Information
We may share your personal information with the following parties:
- Service Providers: Third-party companies that assist in providing our services, such as payment processors, cloud hosting providers, and customer support.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
- Legal Compliance: We may disclose your information when required by law, such as to comply with a subpoena, legal process, or government request.
- Other Users: To facilitate ride-sharing, we may share your ride details (such as pickup/drop-off location) with the driver or other passengers.
4. How We Protect Your Information
We implement robust technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. These measures include encryption, secure servers, and regular security audits.
However, no data transmission or storage system can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your data.
5. Your Choices and Rights
You have several rights and choices regarding your personal information:
- Access and Update: You can access and update your personal information at any time via the app or website.
- Location Data: You can enable or disable location tracking through your device settings.
- Marketing Communications: You can opt-out of marketing communications by following the unsubscribe link in any promotional email.
- Data Deletion: You can request the deletion of your personal information by contacting customer support, subject to legal obligations and retention policies.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and gather analytics. Cookies help us recognize you, remember your preferences, and track the effectiveness of our marketing campaigns.
You can manage cookie preferences through your browser settings, but disabling cookies may limit some features of the app.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from minors. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
8. International Data Transfers
Your information may be transferred to and stored in countries outside your jurisdiction, including locations with different data protection laws. By using our services, you consent to the transfer of your information to these locations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you through the app or email if there are significant changes. Please review this policy periodically to stay informed about our privacy practices.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
- Email: ramchand.diamonds@gmail.com
- Phone: 8903560034
11. Liability Disclaimer
Buky Taxi Booking App acts as a platform connecting customers with independent drivers. We are not responsible or legally liable for loss of valuables, any misbehavior, criminal activity, or misconduct by drivers. Customers are encouraged to report any issues to our support team immediately. We take such matters seriously and will assist in addressing concerns within our capacity.
By using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.
